SUPPORT

How can we help?

Find support for the solution you use. Select your product or brand to see support channels and help resources.

Select my solution I can't access my account

FIND YOUR SUPPORT CHANNEL

Which solution do you use?

01

Looplex

Get help with your account and using the Looplex platform.

Select a solution (optional)

Get Looplex support Prepare a request

02

Promad

Find support for questions about using Promad or trouble accessing your account.

Contact Promad Visit the help center

03

Publicações Online

Get help with your account and the Publicações Online services you subscribe to.

Get Publicações Online support

04

Lawsoft and migration

Find guidance on support and Lawsoft migration based on your organization's situation.

Contact Looplex support View migration information

Check your solution's support channel for opening hours. Support channels, hours, and terms may vary by solution and the service you subscribe to.

ACCOUNT ACCESS

Having trouble signing in?

If you have forgotten your password, use the recovery option on your solution's sign-in screen.

If you are not receiving the recovery message, are unsure which sign-in page to use, or cannot open the support channel, prepare a request using the form below. Until submissions are enabled, please use the existing support channel.

Get help signing in

YOUR REQUEST

Submit your request

Use this form if you cannot access your solution's support channel or need help finding the right support team.

Fields marked with * are required.

Submissions available soon

We are preparing to handle requests through this form. For now, please use the existing support channel. No information entered here will be sent.

Use the existing support channel

Full name

Contact email

Enter an address you can access. Use your work email if possible.

Company or organization

Enter the name of the organization using the solution.

Product or solution

What do you need help with?

Describe what happened

Tell us what you were trying to do, what happened, and what you expected to happen. Do not include passwords, authentication codes, case data, or confidential client documents. If we need additional files or logs, we will explain how to send them when handling your request.

How does this affect your work?

Contact phone number (optional)

Include the area code.

Is there already a request about this issue? (optional)

Enter the reference number, if you have one, to help us find your request history.

How we use your data

We will use the information you provide to identify your request, route it to the appropriate team, and provide support. See the Privacy Notice for information on our data processing practices and how to exercise your rights.

Read the Privacy Notice

Submissions will be enabled when the new channel becomes available.

DOCUMENTATION AND LEARNING

Explore help resources

Documentation

Find guidance and reference materials for using Looplex solutions.

View documentation

Your solution's help center

Find answers to common questions and guidance on the features you use.

Find my solution

Looplex Academy

Explore the learning resources available to help you use our solutions.

Explore Looplex Academy

Find the right help for your needs

Security and compliance

Need to assess security requirements, review documents, or request information for a vendor assessment?

Request security information

Privacy and personal data

Find guidance and contact channels for privacy questions and exercising your personal data rights.

Read the Privacy Notice

Explore Looplex solutions

Talk to our team about your organization's needs.

Book a demo